FAQ's

Q1: Why register IConline members?

Only registered users can IConline home page for procurement, and enjoy a variety of preferential price packages and points gifts;

Only registered users can log in to the "member center", use IConline to provide a wealth of membership functions, manage their own personal information;

Only registered users can get our promotional gifts or cash coupons.

Q2: How do I order goods at IConline

You can first visit our website home page search to understand the required product model, see your satisfaction with the product can be added directly to the shopping cart, and then order to pay.

Q3: Do you have all the required component models that can only be purchased on the site?

Yes all the goods can be purchased directly. the basic can guarantee for same day/next day delivery;if the spot is sold out,we can help you to find with other sources free of charge.

Q4:Forget the password?

When you forget your password, please log in to the registration page, click "Forgot Password", the system will automatically tell you your password by email, you can log in "Member Center" to change the password to ensure your interests.

Q5: How do l track orders and shipments?

After submitting the order online, IConline will promptly notify the customer of the status of the order by SMS. The next day the order is issued, the customer can view the real-time shipping status of the order in "My Order". If you have any questions about order the order or the goods. you can contact the cutomer service hotline 400-830-8492 or through online customer service inquiries.

Q6: How does the invoice be issued?

IConline able to issue the invoice for all orders(the amount accumlated over $500 USD) for valueadded tax incoices,all products according to national requlrements foe reguler tax.

Q7: Do we accept telephone inquiry?

Yes. Customers can call at customer service hotline 400-830-8492 and we will ask you for manual inquiries. However we recommend to place specific orders online with their personal information to avold any inconvenience.

Q8: If the goods have encountered quality problems, how to return?

IConline only provide genuine original authentic transparent, 100% guarantee quality. If you have any questions about the quality of the received product, please call the customer hotline +08-0755-83251858 at the first time. We will contact the supplier promptly and communicate with the supplier according to the quality of the supplier. For complaints and return requests related to product quality, please submit within 15 days of receipt of the goods.

Q9: What is the specific procedure for order delivery?

After receiving the payment, we will arrange your order; after the order is successful, your order status will be modified to "wait for delivery". After receiving the goods, your order status will be changed to "waiting for receipt." To ensure that the product is delivered to you in a timely and accurate manner, please fill all the consignee details caredully while piacing a order to avold any delay.